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Author events
Check back often for a list of Great Customer Connections author Rich Gallagher’s appearances. Current events include:
April 6 and 13, 2006: Open enrollment program: Delivering Legendary Customer Service on the Telephone, SUNY TC3, Dryden, NY, www.tc3.biz.
May 19-20, 2006: Attending Book Expo America, Washington, DC. Contact Kama Timbrell at AMACOM Books(KTimbrell@amanet.org) to meet the author or arrange publicity events.
May 24, 2006: Radio appearance on The Casey Stevens Show, WHCU News/Talk Radio 870 AM (upstate New York), 8 AM Eastern, www.whcu870.com.
June 6, 2006: Human Resources breakfast event, Ithaca, NY—contact Susan Greener at greenes@tc3.biz for further details.
August 8, 2006: Free lecture and signing event, Borders Book Store, Saratoga Springs, NY, 2 PM. Check with store at www.bordersstores.com for more details.
August 31, 2006: Radio appearance on Morning Newswatch with Dave Vieser, WHCU 870 AM (upstate New York), 8:15 AM Eastern, www.whcu870.com.
August 31, 2006: Free lecture and signing event, Borders Book Store, Ithaca, NY, 7 PM. Check with store at www.bordersstores.com for more details.
September 7, 2006: Lecture and signing event, Borders Book Store, Syracuse, NY, 7 PM. Check with store at www.bordersstores.com for more details.
October 18, 2006: Guest speaker for College Stores Association conference (private).
October 24, 2006: Radio appearance on the Wayne and Jayne Show, All-Hit KBS radio, British Columbia, Canada, 8:40 AM Pacific/11:40 AM Eastern. Listen live at www.kbsradio.ca!
November 9, 2006: Radio appearance with Andy Beckman on Majic in the Morning, WAJI 95.1 FM, Ft. Wayne, IN, www.waji.com.
November 12-14, 2006: Speaking at SSPA Services Leadership Conference, Washington, DC. Contact SSPA at www.thesspa.com for registration and conference details.
November 28 and 30, 2006: Open enrollment session for the Great Customer Connections training program, SUNY TC3, Dryden, NY, www.tc3.biz.
December 5, 2006: Radio appearance on the Wayne and Whitney Show, All-Hit KBS radio, British Columbia, Canada, 8:15 AM Pacific/11:15 AM Eastern. Listen live at www.kbsradio.ca!
December 7, 2006: Open enrollment session for Great Customer Connections program for health care professionals, Academy of Medicine, Rochester, NY. Visit www.pointofcontactgroup.com/seminars for information and registration.
December 30, 2006: Radio appearance on Business Buzz with Dr. Dan Strakal, syndicated business talk show, 10:15 Mountain/12:15 Eastern. Listen live on KFNX-AM Phoenix/KABQ-AM Albuquerque or download the podcast at www.danradio.com!
February 27, 2007: Open enrollment session for Strength-Based Coaching program (based on coaching chapter of Great Customer Connections), SUNY TC3, Dryden, NY, www.tc3.biz.
April 10 and 12, 2007: Open enrollment session for the Great Customer Connections training program, SUNY TC3, Ithaca, NY, www.tc3.biz.
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Great Customer Connections Simple psychological techniques that guarantee exceptional service |