The buzz about Great Customer Connections

Here are some of the things that key thought leaders on customer service are saying about Great Customer Connections — the book that is changing the way we see customer service skills:

"Given the competitive sales landscape today, (Great Customer Connections) offers some essential strategies on how to build connections."

-Michelle Nichols, Business Week, June 2006

"Not only are his suggestions easy to adapt, they are largely simple changes. He analyzes everything from first impressions to the toughest situations. If you’re ready to wipe out customer complaints and keep your employees for years, it’s time to read this book."

-Claire Patterson, NICHE Magazine, July 2006

"Great Customer Connections took customer service to a new level by presenting strategies that can empower employees to handle even especially difficult situations. It suggested solutions for scenarios that could stump even the most expert among us ... Although the techniques are indeed “simple” (Gallagher’s quote), they are not universally taught or practiced, and they are strikingly effective."

-Kim Neubauer, Training Director, The Franklin Institute Science Museum, in Training Media Reviews, August 2006.

"Great Customer Connections provides lessons in basic behavioral psychology that can translate into good service and increased business."

-Alan Caruba, Bookviews, July 2006

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Have you read the book, or attended one of our training programs? Let us know how Great Customer Connections has changed your work life, your customer contact teams and your service quality! Visit our contact page to give us your feedback.

"Rich Gallagher has nailed the essence of serving others with practical ideas that work!"

-John G. Miller, leading expert on personal accountability, and bestselling author of QBQ! The Question behind the Question and Flipping the Switch…Unleashing the Power of Personal Accountability

"Rich Gallagher does it again! This guy knows more about delivering exceptional customer service than anyone on the planet. If you are anywhere near a customer then you must read Great Customer Connections."

-Bill Rose, Founder and Executive Director, Service and Support Professionals Association (SSPA)

"If you are wondering whatever happened to good service, this book is your answer. Rich Gallagher combines real-world experience with solid research to crack your toughest customer problems - and transform your service quality."

-Dr. Florence Berger, Professor Emeritus, Cornell University and author of INNovation: Creativity Techniques for Hospitality Managers